Privacy Policy for Wells Fitness Club


This policy outlines how Wells Fitness Club collects, uses, and protects your personal information when you use our services, website, or app.


1. Information We Collect


We collect information necessary to provide you with the best fitness experience and manage your membership. This may include:

  • Personal Details: Your name, email address, phone number, date of birth, and home address.

  • Payment Information: Billing address and secure payment details. This data is handled by trusted third-party payment processors and is not stored directly on our servers.

  • Fitness & Usage Data: Records of your gym attendance, class bookings, personal training appointments, and workout history.

  • Technical Data: Device information, IP address, and browsing behavior when using our website or app.


2. How We Use Your Information


Your information is used to support and enhance your membership experience:

  • Membership Management: To manage your account, process membership fees, and facilitate gym access.

  • Service Provision: To process bookings for classes and personal training sessions.

  • Communication: To send essential service updates, respond to your inquiries, and provide customer support.

  • Marketing: To send promotional offers, news, and fitness tips, which you can opt-out of at any time.

  • Improvement: To analyze usage and feedback to continuously improve our facilities and services.


3. How We Protect Your Information


We take data security seriously and implement robust measures, including:

  • Secure, encrypted data storage and servers.

  • Strict limitation of access to your personal data for authorized Wells Fitness personnel only.

  • Regular security monitoring and system updates to proactively prevent unauthorized access or breaches.


4. Sharing Your Information


Wells Fitness Club will never sell your personal information.

We only share data with external parties when necessary to run our business or when legally required:

  • Trusted Service Providers: We share necessary data with third parties (e.g., payment processors, class booking software) who assist us in operating the gym, and they are required to adhere to strict confidentiality agreements.

  • Legal Compliance: We will disclose information if legally required by a court or government authority.


5. Cookies and Tracking


Our website uses cookies and similar tracking technologies to:

  • Ensure optimal website functionality and deliver a smooth user experience.

  • Help us analyze site traffic and app performance to see what content is most useful to our members.

You have the ability to manage or disable cookies via your browser settings.


6. Your Data Rights


As a member, you have the following rights regarding your personal data:

  • Access and Correction: You can request to view, update, or correct your personal information.

  • Withdraw Consent: You can easily withdraw consent for marketing communications at any time via an "unsubscribe" link.

  • Erasure: You have the right to request the deletion of your personal information, subject to legal and contractual requirements.


7. Third-Party Links


Our digital platforms may include links to third-party websites or services (e.g., supplement brands, fitness blogs). Wells Fitness Club is not responsible for the privacy practices of these external sites. We encourage you to review their specific privacy policies before providing any personal data.


8. Contact Us


If you have any questions or concerns about this Privacy Policy or the way we handle your data, please contact us:01492 877402